(+34) 687 23 08 24

Cita previa:
L-V a 09:00 de 13:00

(+34) 687 23 08 24

By telephone agreement:
M-F from 9 a.m. to 1 p.m.

Legal Notice and Terms of Use

Before using our services or functionalities it is important that you read this Policy as well as the specific conditions that regulate each service or functionality.

Object of the privacy policy
This Privacy Policy of FARMATURAL MALLORCA regulates the collection, use and other forms of processing of personal data provided or obtained with the authorization of users and / or customers on this website or in any other environment of the entity, digital or physical .

By entering the data in any or some of the data collection forms, either digitally or physically, you are accepting its conditions of use and the privacy policy, assuming that you have been informed of the conditions of use and legal notice of the same.

We inform you that every time you provide us with your data or it is necessary that we access information that could identify you, such as your name, surname, email, postal address, telephone number, etc., whether to browse through the web, Buy our products or make use of our services, you will be under the application of this Privacy Policy.

FARMATURAL MALLORCA informs users that it complies with the current data protection regulations, and with special character, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of people physical with regard to the processing of personal data and the free movement of these data and repealing Directive 95/46 / EC (hereinafter, General Data Protection Regulation), and with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce.

All legal texts are available to users and / or customers on the corresponding website. It is important that you read them as those that are in effect at the time of use of our services will be applicable.

2. Who is responsible for the processing of your data?

FARMATURAL MALLORCA is responsible for the collection and processing of your personal data in relation to the services it provides.

FARMATURAL MALLORCA is committed to respecting and safeguarding your privacy and the security of your data. The identification data of the person in charge of treatment are: FARMATURAL MALLORCA, Maria Dolores Espuny Suarez, with NIF35070750N and with address at Avenida Rey Jaume I, 90, local 4, at 07180 Santa Ponsa | Majorca.

3.- What data do we collect and in what way?

Depending on how you interact with FARMATURAL MALLORCA (through the web or digital environments, in person in our store or by phone, etc.) we collect various types of information about your person that can directly or indirectly identify you, as described then:

Personal contact information: by this we mean any information that you provide to get in touch with you such as your name, postal address, email address or your phone number
Registration information of the account or the orders you make through FARMATURAL MALLORCA: this is any type of information that is required for the entry into your user account of FARMATURAL MALLORCA, such as your email or password saved in an encrypted form and irrecoverable
Demographic or behavioral information: information that describes your demographic or behavioral characteristics, for example: zip code, favorite products or purchase history
Technical information about computer / mobile devices: information about the computer system or other technological device that you use to access our website such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, the type of system operational and type and version of web browser
Websites / usual communications information: While browsing and interacting with our website, we may use automatic data collection technologies to collect certain information about your actions. This includes information such as the links you click on, the pages or content you view and for how long and other similar information and statistics about your interactions, such as content response times, download errors and duration of visits to certain pages. This information is captured using automated technologies such as cookies and is also collected through the use of third-party tracking services (such as Google Analytics)
The acceptance of the processing of your personal data is always revocable, although, in certain cases, in case of opposing and not authorizing the processing of your personal data, we cannot provide certain functionalities or services.

4. For what purpose / are we collecting your data?

We can process your data for different purposes. We use your data, for example, when:

Register on our website
Make an online purchase, use our home delivery service or store pickup
Contact our customer service
He registers and becomes part of FARMATURAL MALLORCA
You sign up for the FARMATURAL MALLORCA card
Subscribe to our newsletter
Participate in raffles, contests, promotional activities organized by FARMATURAL MALLORCA
File a claim, suggestion or complaint
Participate in surveys about our products or services
You can choose what we can use your data for. However, keep in mind that there are some purposes that are necessary to provide the service.

Treatment Purposes and Legal Basis
Management and delivery of orders you can place with FARMATURAL. We use your data to manage your purchases and orders.
Legal Basis: Execution of a contract.
Management of your user account at www.farmatural.com and buy online So you can make your purchases online and / or plan your purchases creating shopping lists.
Legal Basis: Consent and execution of a contract regarding online purchase.
Management of your registration and participation in “FARMATURAL Customers” In order to provide you with the “FARMATURAL Customers” service, we need to know you better, we develop commercial profiles, even automated ones, based on your preferences, your shopping habits and your purchase history. We analyze through prediction algorithms, the characteristics and purchasing patterns to be able to recommend products that may be of interest to you and offer you special discounts and personalized promotions.
Legal Basis: Execution of a contract
Management of your enrollment in FARMATURAL cards In order to provide you with the services that are the object of the card: offer you special discounts and inform you about products / services, and offers.
Legal Basis: Execution of a contract
Sending commercial information of FARMATURAL. In order to keep you informed of our news, products, services, events.
Legal basis: Consent
Subscription to the FARMATURAL newsletter. In order to keep you informed of our news, products, services and events.
Legal Basis: Consent.
Participation in contests and promotional activities. To manage your participation in these activities.
Legal Basis: Consent
Security cameras In our stores, cameras may be installed to guarantee your safety and that of our staff.
Legal Basis: Legitimate interest.
Communications management by Customer Service In order to respond to your requests, claims, complaints or suggestions. We can record your voice to maintain the quality of our service.
Legal Basis: Consent
Participation in the panel “FARMATURAL listens to you” In order to know your opinion and improve our products / services
Legal Basis: Consent
5.- To which recipients will your data be communicated?

In order to obtain the full satisfaction of our customers, we inform you that all the data you have provided and those that you provide will be treated with the utmost confidentiality.

Your data may be communicated to trusted third parties of FARMATURAL MALLORCA located within the European Economic Area (EEA) in order to provide you with a better service.

These third parties can be:

Third parties that help us provide technological services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you
Third parties that help us provide digital and e-commerce services such as store locator, CRM, web analysis and search engine
In case of using companies not belonging to the European Economic Area (EEA), we will only use companies that offer sufficient protection in accordance with European legislation, such as, for example, suppliers located in the USA that have adhered to “Privacy Shield”.

We do not transfer your data to third parties unless you have authorized us or are bound by law.

6.- How long do we keep your personal data?

The personal data will be kept as long as the user does not state otherwise and for the legally established conservation periods, unless for logical and obvious reasons they have lost the utility or the legitimate purpose for which they were collected.

7.- What are the rights of the users who provide us with their data?

Users may exercise, with respect to the data collected in the manner described in the first point, the rights recognized in the General Data Protection Regulation, and in particular the rights of portability, access, rectification, deletion and limitation of processing.

The rights referred to in the preceding paragraph may be exercised by each user by written and signed request, accompanied by a photocopy of ID, NIE or Passport, addressed to the following address: FARMATURAL MALLORCA, Avenida Rey Jaume I, 90, local 4, E-07180 Santa Ponsa You can also send this information by email to the address service@farmanaturalpalma.com.

Likewise, users are informed that they can withdraw their consent to the processing of their data at any time, as well as that they can file a complaint with the Control Authority (Spanish Agency for Data Protection) if they consider it appropriate.

8.- Communication of incidence and irregularities

If there is any conduct or situation that could be likely to generate an incident or irregularity of any kind, contact Service@farmanaturalpalma.com or by mail to FARMATURAL MALLORCA, Avenida Rey Jaume I, 90, local 4, E- 07180 Santa Ponsa.

9.- Contact

If you have any questions or concerns about the way we treat and use your personal data or wish to contact our Data Protection Delegate, write to us at the following address Service@farmanaturalpalma.com.

10.- User commitment

The user is responsible for the authenticity of the data provided, which is accurate, current and complete for the purpose they are provided, assuming responsibility for the damages and losses, both for loss of profit and for emerging damage, which could be generated by said inaccuracies or falsehoods. In any case, if the data provided in the corresponding forms were the owner of a third party, the user is solely responsible for the correct acquisition of consent and information to the third party on the aspects reflected in this legal notice and privacy policies.

11.- Security

We promise to protect your personal data. We contractually require that trusted third parties who process your data do so as well.

12.- Responsibility of users for use and content

Both access to our website, as well as the use that may be made of the information and content included therein, will be the sole responsibility of the user. Therefore, the use that may be made of the information, images, contents and / or products reviewed and accessible through it, will be subject to the law, whether national or international, applicable, as well as the principles of good faith and use lawful by users, who will be entirely responsible for such access and correct use. Users will be obliged to make reasonable use of the services or contents, under the principle of good faith and with respect to the current legality, morality, public order, good customs, the rights of third parties or the own company, all according to the possibilities and ends for which they are conceived.

FARMATURAL MALLORCA does not assume responsibilities, whether direct or indirect, for emerging damage or loss of earnings, arising from the misuse of the services or content made by users or third parties.

13.- LSSI-CE Information

In compliance with the duty of information contemplated in article 10 of the current Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the dynamizer and manager of contents of the Web where You can download different applications and / or information is FARMATURAL MALLORCA, Avenida Rey Jaume I, 90, local 4, in E-07180 Santa Ponsa, and with the management of the Internet domain www.farmatural-mallorca.com registered in the corresponding register, attending to communications from users and / or interested through the email service@farmanaturalpalma.com.

Any other commercial, commercial, administrative or contracting activity of goods and / or services is the responsibility of the aforementioned company, owner of this domain.

14.- Information about cookies

We inform you that we use cookies in order to improve the browsing experience on our website and provide a better service. For more information about cookies and how we use them, please read our cookie policy at https://farmanaturalpalma.com/politica-cookies.

15.- Information on the use of other websites and social networks

The company is only responsible for the contents and management of the web pages of which it is the owner or has a right of analogous nature. Any other web page or social network or repository of information on the Internet, outside this website, is the responsibility of its legitimate owners.

FARMATURAL MALLORCA collaborates ordinarily with different applications and Web environments, and always recommends to all users that before accessing these web environments they carefully read the corresponding legal notices and privacy policies, and that they only access them once they have understood and accepted in full said legal text.

FARMATURAL MALLORCA is committed to controlling the contents that are exposed in these social networks and will expel those users who make incorrect use of them.

16.- Changes in the privacy policy

FARMATURAL MALLORCA reserves the right to change this policy at any time. Please check the Privacy Policy regularly. FARMATURAL MALLORCA will take reasonable steps to notify you of any substantial change in our privacy practices in relation to the use of the information you have provided to FARMATURAL MALLORCA.